Good day, my dear friends! Thanks for your visiting our website, hope you can find the right LED Lights here; our professional sales team are always there ready to help you, please do not hesitate to contact us at sales@ecolinkin.com at any time as you needed.
We provide a level of service and support that consistently exceed our customer expectations. We always believe: Rule No. 1, Customer is Always Right. And Rule No. 2, If Customer is Wrong, Go Back to Rule No. 1.
We provide a level of service and support that consistently exceed our customer expectations. We always believe: Rule No. 1, Customer is Always Right. And Rule No. 2, If Customer is Wrong, Go Back to Rule No. 1.
1. Our Pre-sale service:
When the customers need to design schemes, please call us. Our engineer will provide professional technical schemes for free based on the detailed investigation and study on the construction site and product design.
When the customers need to design schemes, please call us. Our engineer will provide professional technical schemes for free based on the detailed investigation and study on the construction site and product design.
2. How to order samples from Ecolinkin?
The way to process sample order is: we will issue proforma invoice (P/I) immediately after receiving buyer's order request, buyer confirm that all the details on the P/I are correct, then pay according to the payment term on the P/I, we will send out samples in 3~7 working days (need 2 days aging test) after we received payment.
The way to process sample order is: we will issue proforma invoice (P/I) immediately after receiving buyer's order request, buyer confirm that all the details on the P/I are correct, then pay according to the payment term on the P/I, we will send out samples in 3~7 working days (need 2 days aging test) after we received payment.
3. Shipping
1. Sample items are typically dispatched within 3~7 working day after received a verified payment, while bulk order depends on your order quantity.
2. Sample items can be ship by EMS, DHL, UPS, FEDEX, Score Japan, etc. according to your requirement, most countries only takes 3-7 working days. Bulk order can be shipped by Sea/Air.
3. If there is any special requirement for the commercial invoice, please advice in advance before shipment.
4. Small sample orders can be sent as gift with describe low price to minimize your import tax.
Note: Buyers bear all responsibility for all extra charges like the import duties, taxes incurred (if any).
2. Sample items can be ship by EMS, DHL, UPS, FEDEX, Score Japan, etc. according to your requirement, most countries only takes 3-7 working days. Bulk order can be shipped by Sea/Air.
3. If there is any special requirement for the commercial invoice, please advice in advance before shipment.
4. Small sample orders can be sent as gift with describe low price to minimize your import tax.
Note: Buyers bear all responsibility for all extra charges like the import duties, taxes incurred (if any).
4. Installation and debugging:
1.Our company will send professionals to conduct site installation and debugging in strict accordance with the requirements of the schemes and the original manual. If there is any special situation, it is necessary to make changes of part installation scheme, we will coordinate with users. Our company will ensure the consistence of completion time and contracted time. If because of nature or other reason of users, the two parts will discuss and solve the problems.
1.Our company will send professionals to conduct site installation and debugging in strict accordance with the requirements of the schemes and the original manual. If there is any special situation, it is necessary to make changes of part installation scheme, we will coordinate with users. Our company will ensure the consistence of completion time and contracted time. If because of nature or other reason of users, the two parts will discuss and solve the problems.
5. Training:
Our company will train the users based on the manual, system use guide and maintenance guide. The training include system use, system maintenance and equipment protection
Our company will train the users based on the manual, system use guide and maintenance guide. The training include system use, system maintenance and equipment protection
6. Maintenance:
1. Maintenance principles: response in time, solve problems as soon as possible and ensure the use.
2. Maintenance period: In the Maintenance period of the body, free of all maintenance charges; After Maintenance period, only charge the material costs fees free of manual work fees.
3. Maintenance scope: If the users find any problem that cannot be solved, please contact with Our company by phone and fax, we will response as soon as possible, and recover in 24 hours. In order to shorten the maintenance time, our company will deploy some spare parts such as power and chips etc.
Under normal use and storage, our company will be responsible for the products. If there is any failure in product quality, Our company will maintain and change the components for free. In the Maintenance period, if the equipment cannot work in a right way, users should hand in detailed written report to state the details of the problems.
4. After the completion of the project, we will conduct life maintenance of the system continuously and perfect the system and update the and software. For the hardware equipment, we only collect expenses on components.
5. After-sale service: regular maintenance, revisit, enquiry for comments, improvement.
1. Maintenance principles: response in time, solve problems as soon as possible and ensure the use.
2. Maintenance period: In the Maintenance period of the body, free of all maintenance charges; After Maintenance period, only charge the material costs fees free of manual work fees.
3. Maintenance scope: If the users find any problem that cannot be solved, please contact with Our company by phone and fax, we will response as soon as possible, and recover in 24 hours. In order to shorten the maintenance time, our company will deploy some spare parts such as power and chips etc.
Under normal use and storage, our company will be responsible for the products. If there is any failure in product quality, Our company will maintain and change the components for free. In the Maintenance period, if the equipment cannot work in a right way, users should hand in detailed written report to state the details of the problems.
4. After the completion of the project, we will conduct life maintenance of the system continuously and perfect the system and update the and software. For the hardware equipment, we only collect expenses on components.
5. After-sale service: regular maintenance, revisit, enquiry for comments, improvement.